1. Cancellation Policy

• Due to the nature of our on-demand IT support services, cancellations are not allowed once the service engagement has started.
• Clients are required to review project estimates and scope before confirming the service.

2. Refund Policy

• A full refund will be provided only if the agreed requirements are not implemented within the committed timeline.
• Refund requests must be raised within 14 days from the expected delivery date.

3. Refund Processing

• Approved refunds will be processed within 14 business days.
• Refunds will be credited to the original payment method.